FAQ

What does Etnahs BATIK Shop use?

First, we hate crap! We cut on margins to make sure we deliver you high-quality products using premium materials.
Our reliable network of sustainable suppliers, experts who craft every handmade product, and made-to-order business model allows us to operate in a safe ethical manner with minimal environmental impact, and our packaging is made from 100% recycled materials.

We want to be remembered for the quality of products we deliver, not the waste we leave behind. Zero inventory and ethically sourced materials eliminates environmental risks by excess stock and mass production.
I’m not sure which size to choose, Can you help?
Need help finding the perfect size to fit your beautiful body? Use the sizing chart information provided on our product pages.

PAYMENT
What type of payments do you accept?
We accept Visa, Mastercard, AMEX, Discover, as well as Paypal and Apple pay.

When will my card be charged?
Just after your order has been successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?

Etnahs BATIK Shop adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

OUR GUARANTEE
100% satisfaction guarantee?

All of our products are carefully inspected for quality and we will reprint any flawed apparel, damaged item, poor-quality printing or incorrect item free of charge. Please see our return and refund policy for further details.

SHIPPING & DELIVERY INFO

How much is shipping?
Standard Shipping - FREE!

Up to 3-day production
Average 4-10 business day delivery
DHL as primary carrier
Flat rate of FREE.99 (no we will not charge you .99¢)

When can I expect to receive my package?
Every single item on Etnahs BATIK Shop is custom printed just for you, and it will take us 3 business days for production and make sure your order is everything you hoped it would be prior to shipping.

Can I track my package?
A Tracking Number will be sent to you by email a few days after your order has been placed. If you haven’t received your tracking number within the time frames below, please contact our help support team here and we’ll be happy to assist!

Please note:
It may take up to 24h for your package to show up in the forwarder's tracking system. For International orders, tracking information is available until the package leaves its country of origin. After that, there is no further tracking.

Never received my package, what should I do?
If your item has not arrived within 45 days, contact us through our Contact Us page and we will do our best to help you!

International customers!

What about customs?
Will I be charged for duties or custom when my package arrives in my country?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be.
Feel free to contact our customer support for additional information.

RETURN AND REFUND

I ordered the wrong size or color, what should I do?
Since we move quickly to print, cut, and sew your custom handmade merchandise, we cannot accept modifications or cancellations to your orders once submitted. All purchases are final.

As every single item on Etnahs BATIK Shop is printed to order, we can’t exchange your product. But, your satisfaction is our priority and we will do our best to find a solution that will make you happy! Please contact us for assistance.

I’m not satisfied with the printing quality, what should I do?
All of our products are carefully inspected for quality and we will reprint any flawed apparel, free of charge. Please see our return and refund policy for further details.

I received the wrong item, what should I do?
We apologize for any inconveniences and we’d be delighted to help you right away by offering a free replacement order.
Please see our return and refund policy for further instructions.